Product damaged, but shipping box OK: The box isn't dented, cut or scratched, but the item inside has cosmetic or mechanical damage. Item defective or doesn't work: Could be that it's broken or simply doesn't do what it's designed to do (for example, a can opener that spins up but doesn't cut the lid off). Similar to but different from "Wrong item was sent" (see below). 
Inaccurate website description: Example: The photo shows a deep royal blue, but the item is a light sky blue. Better price available: You find the same thing at, say, Walmart for less than what you paid for it at Amazon. Bought by mistake: You accidentally hit Buy it Now or forgot to delete an item from your cart before checking out. No longer needed: You changed your mind and don't want the item any more. Here are all the various return reasons Amazon gives you to choose from as well as a description of exactly what they mean: If your reason for return is actually more specific, you may not. Not only can misclassifying a return result in negative repercussions to your Amazon account (the company has been known to ban shoppers who misuse the return process), you also might end up paying for return shipping when you didn't need to.įor example, if you select "no longer needed" by default, you may be charged for the return. Amazon, as well as Amazon's third-party sellers, will want to resell merchandise in good working order (like Amazon does through Amazon Warehouse Deals) so your items will be checked against your return reason. It's important to be as honest and precise here as possible. 
The first thing Amazon will ask after you start the return process is the reason for your return. If you're already a Kohl's shopper, it might be convenient to return Amazon purchases there. If you'd rather return items to Amazon the same way you ordered them - without ever having to trek beyond your own front door - here's the quick, easy and (oftentimes) free way to send stuff back.
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